For your and our convenience and transparency, offers and shipments are based on terms and conditions. These conditions are also valid for future offers and shipments. If one or more regulations of these conditions are not legally valid (any more), the other conditions stay in force. Deviant or additional conditions are only applicable if confirmed by us in writing.
Forelle B.V. or “Forelle” sells sporting goods in Europe. Operations are based at the following address:
Marie Curieweg 2
+31475334560 basic (international) fare
Chamber of Commerce The Netherlands Number: 12063684
2. Offer, order and agreement
There are three ways of engaging in an agreement with Forelle:
If you choose to pay using one of our various online payment services you will be directed to the payment service website to confirm payment. After accepting our terms and conditions, you can click on Confirm your order. An email with the order confirmation will follow.
If you choose Bank wire (in advance) and click on Confirm your order, you will receive an email with the order confirmation. The order will then be picked as soon as possible, and you will get a proforma with payment/bank details by email.
Showroom purchases are considered an agreement after the goods are paid for and the invoice is printed.
Offers are subject to change as long as there is no other explicit written agreement. The buyer is bound to his order. An agreement concludes after the written acceptance of the order, or in case of failure of it, through the actual execution of the order. Actual products might slightly differ from visual content on the website.
Online prices and showroom prices include Dutch V.A.T and are similar. Forelle is proud to offer discount solutions for every kind of buyer (see F.A.Q. on the website). However, no additional discount is possible on player kits, special offers, offers of the month and Blem/Seconds. We are also not able to offer Team Buyer Prices on showroom sales.
Our prices are based on price-determining factors at time of the purchase. In case of changes of one or more factors, we reserve the right to adjust our prices – with the limitation – that if the price adjustment is 10% or more within three months after agreement, the buyer receives the right to withdraw from the agreement by payment of the former price.
Forelle can ship to any address in the EU. Note that when using Paypal as payment method we can only ship to the registered Paypal address. Consult F.A.Q. on the website for shipping information and costs. The informative statements are guidelines. A shipping date is not a deadline as long as there is no specific other agreement in place. In case of late shipments, the buyer can write us and propose an achievable shipping date at firstname.lastname@example.org.
As long as there is no other written agreement in place, shipping takes place from our warehouse (Ex Works) after payment for the concerning shipments are received by invoice.
The legal return period by EU standards is 14 days after the delivery of the shipment. The same 14 day return period counts for products bought in physical Forelle stores counting from the date of purchase. We only accept returns if we can re-sell the product as new including the original packaging. Clothing and equipment has to be unwashed, unworn and undamaged.
You must fill in the Return Authorization Form available on our website. The product then has to be returned within 14 days after the return was authorized by email by our staff. Girdle-, sliding- and jock shorts and restrictors can not be returned or exchanged for hygienic reasons.
The buyer is responsible for the costs of the return shipment. Products can also be returned in a Forelle showroom. Products can be exchanged or we will refund a credit for future purchases. After returning the product(s), the original purchase amount of the product is refunded as a credit for future purchases.
Please ship authorized returns to the following address:
Marie Curieweg 2
6045 GH Roermond
Forelle is proud to offer you a warranty for a period of one 1 year on manufacturing and material defects. However, warranty is based on, and limited to the manufacturer’s policy. In order to claim warranty you need the invoice to proof your purchase. Warranty is void if the product is misused or altered in any way. A copy of the invoice and clear images displaying the defect and the location of the defect can be sent to email@example.com. After inspecting the images the technical staff can request the product to be returned to Forelle for further physical inspection. Products can not be returned without a request from the technical staff.
Technical staff operates in Roermond only. Warranty requests are possible in our store in Alphen aan den Rijn but decisions are made after inspection in Roermond. The technical staff will offer a suitable solution after the inspection of the invoice and product as soon as possible. Options include: delivery of the missing aspect, product repair or replacement. At a moment when replacement is not possible anymore, Forelle B.V. will provide a similar product. Price reduction and order termination is only possible when delivery of the missing aspect, product repair or replacement is not possible anymore due to discontinuation by the manufacturer. Products with a Blem or Seconds label are not covered by warranty and are heavily reduced in price.
If our technical staff concludes that the product does not meet the warranty criteria, the product will be returned.
On bats we can offer a limited warranty of (1) year. Terms apply. The following paragraph clarifies these terms:
Warranty is void if the bat is misused or altered in any way. Please take into account that many bats are manufactured with ultra-thin casings to maximize performance. This however makes it possible that small recesses (dents) and/or surface distortions (out-of-roundness) may occur. In these cases there is no product defect.
In the following cases bats are covered by a one time warranty solution:
In the following cases bats are not covered by warranty:
Shoes are warranted to be free of manufacturing and material defects for a period of three (3) months from the original date of purchase. Wear and tear is not covered by warranty. This includes teared noses from pitching. Surfaces punctured by spikes are not covered. Warranty is void when American Football and/or Base/Softball shoes are used for other sports like Netball/Korfball.
Helmet liners are not covered by warranty.
Gloves are laced to stop the glove itself from breaking. Therefore broken/worn laces are not covered by warranty.
If our organization is ordered to transports goods to the buyer, obligations to third parties remain in the interest and risk of the buyer. The buyer is responsible for the costs that arise from obligations to third party transport and these will therefore be billed.
Upon delivery of the goods, the buyer is responsible for inspecting the condition of the products. The singed copy of the delivery confirmation or any other applicable form of delivery acknowledgment applies, if not otherwise indicated, as prove of actual reception of the product.
As stated above, the buyer is responsible for inspecting the goods upon delivery. Complaints about the quality, amount or other defects, as long as they can be determined in a normal inspection, have to be reported as soon as possible.
If the product does not meet the agreement the buyer is obligated to inform Forelle in writing at firstname.lastname@example.org within two (2) weeks of finding out. The following inquiry takes the circumstances of the case into account as well as the nature and manifestation of the defect. The buyer’s expertise is also considered. Only in case of timely submission of a well-grounded complaint, will we choose to recall the product, deliver subsequently or compensate in the form of a credit for future purchases.
Unless specifically indicated otherwise, delivered goods can differ from the product displayed on the website or from the provided samples or examples. We are required by law to fulfil our commitment and to achieve the satisfaction of the buyer, regardless of unlikely but possible small deviations in the amount and quality of products, or raw materials and dyes used in manufacturing processes.
We offer the following payment options:
Creditcard payments are facilitated using the protected Paypal portal. Creditcard payments are to be made after the order is confirmed by us.
Paypal orders can only be shipped to the registered Paypal address.
Direct wires to our bank account:
Germany and all other countries
Buyers are also welcome to visit our showrooms in Roermond or Alphen aan den Rijn. The following payment methods are possible in-store:
We can not be held liable for direct damages, consequential damages and other indirect damages inflicted on businesses, persons or objects as a result of the shipment an use of goods. This includes goods with hidden defects. If we are provably liable, our liability is limited to the total amount of the shipped goods by invoice.
11. Reservation of ownership rights
As long as the products which were shipped according to the agreement have not been paid for, we reserve the proprietary right. In case of untimely payment we retain the right to recall products without summation, notice or judicial intervention.
12. Governing law
Dutch and European law applies to our agreements. Eventually, the authorized acting judge will be the representative of the Roermond court of jurisdiction or the judge closest to the buyer’s residence address. Excluded are the application of the Uniform Law concerning international purchase of movable assets and the Uniform Law concerning the creation of international agreements regarding movable assets.
The terms and conditions are deposited and can be made available on request at the Venlo Chamber of Commerce under No. 12063684.