Returns

B2C: Returns

To process the return you must fill in the Return Form that came with your order and include it in the return box. If this Return Form is missing, please click here to download a new. The product must be returned within 14 days after the delivery of your purchase.

We can only accept returns if we can re-sell the product as new, including the original packaging. Clothing and equipment must be unwashed, unworn and undamaged. Girdle-, sliding- and jock shorts, restrictors and mouth guards cannot be returned or exchanged for hygienic reasons. Custom made equipment is non-returnable and non-exchangeable due to limited resell ability.

The buyer is responsible for the costs of the return shipment. Products can also be returned in the Forelle showroom. Products can be exchanged, or we will refund a credit for future purchases. After returning the product(s), the original purchase amount of the product is refunded as a credit for future purchases.

If you have completed the payment of the initial order with PayPal you can use their free "Return Shipping on Us" service up to 12 times per year. You can activate this worldwide service using the link. 

Products can also be returned in the Forelle showroom in Roermond. No Return Form is needed in this case, provided we can re-sell the products as new incluing the original packaging.

Products can be exchanged or we will refund a credit for future purchases. After returning the product(s), the original purchase amount of the product is refunded as a credit for future purchases.

Shipping Method
To make a return shipment as easy as possible for our customers, please find our suggested Carbon Neutral Commited return methods below. If you have completed your initial order using PayPal you can use the receipt of the return shipment to use the PayPal "Return shipping on us" service to recover the return costs.

Country Shipping Link
The Netherlands UPS - Particuliere verzender
Germany UPS - Privat versenden
France UPS - Transporteur pour particuliers
All other Please find your nearest UPS Pickup Parcelshop


Shipping address
Please ship authorized returns to the following address:

Forelle B.V.
Marie Curieweg 2
6045 GH Roermond
The Netherlands

B2B
Customers that re-sell goods and services enjoy benefits like special pricing and tax deduction. B2B customers are expected to be able to do thorough research on their needs before making a purchase decision. Consumer law does not apply to B2B agreements. Therefore, B2B customers do not have a right of withdrawal. Custom made equipment is non-returnable and non-exchangeable due to limited resell ability.