All returns have to be authorized first by our staff. This is only possible using this Return authorization form within 14 days after the delivery of the shipment. We are forced to return unauthorized returns at the customer's expense.
We only accept returns if we can re-sell the product as new including the original packaging. Clothing and equipment has to be unwashed, unworn and undamaged. Girdle-, sliding- and jock shorts and restrictors can not be returned or exchanged for hygienic reasons.
The product has to be returned within 14 days after the return was authorized by email by our staff. The buyer is responsible for the costs of the return shipment.
Products can also be returned in a Forelle showroom. No return authorization form is needed in this case, provided we can re-sell the products as new incluing the original packaging.
Products can be exchanged or we will refund a credit for future purchases. After returning the product(s), the original purchase amount of the product is refunded as a credit for future purchases.
Please ship authorized returns to the following address:
Marie Curieweg 2
6045 GH Roermond