Returns

Authorization
Please be aware that returning multiple sizes of an article impacts the environment. Part of Forelle's green policy is that all returns have to be authorized first by our staff. This is only possible using this Return authorization form within 14 days after the delivery of the shipment. We are forced to return unauthorized returns at the customer's expense. 

We only accept returns if we can re-sell the product as new including the original packaging. Clothing and equipment has to be unwashed, unworn and undamaged. Girdle-, sliding-, jock shorts, restrictors and mouth guards can not be returned or exchanged for hygienic reasons.

After authorization
The product has to be returned within 14 days after the return was authorized by email by our staff. The buyer is responsible for the costs of the return shipment.

If you have completed the payment of the initial order with PayPal you can use their free "Return Shipping on Us" service up to 12 times per year. You can activate this worldwide service using the link. 

Products can also be returned in a Forelle showroom. No return authorization form is needed in this case, provided we can re-sell the products as new incluing the original packaging.

Products can be exchanged or we will refund a credit for future purchases. After returning the product(s), the original purchase amount of the product is refunded as a credit for future purchases.

Shipping Method
To make an authorized return shipment as easy as possible for our customers, please find our suggested Carbon Neutral Commited return methods below. If you have completed your initial order using PayPal you can use the receipt of the return shipment to use the PayPal "Return shipping on us" service to recover the return costs.

Country Shipping Link
The Netherlands UPS - Particuliere verzender
Germany UPS - Privat versenden
France UPS - Transporteur pour particuliers
All other Please find your nearest UPS Pickup Parcelshop


Shipping address
Please ship authorized returns to the following address:

Forelle B.V.
Marie Curieweg 2
6045 GH Roermond
The Netherlands