Forelle is proud to offer a warranty for a period of one 1 year on manufacturing and material defects. However, warranty is based on, and limited to the manufacturer’s policy. In order to claim warranty you need the invoice to proof your purchase. Warranty is void if the product is misused or altered in any way. A copy of the invoice and clear images displaying the defect and the location of the defect can be sent to firstname.lastname@example.org. After inspecting the images the technical staff can request the product to be returned to Forelle for further physical inspection. Products can not be returned without a request from the technical staff.
Technical staff operates in Roermond only. Warranty requests are possible in our store in Alphen aan den Rijn but decisions are made after inspection in Roermond. The technical staff will offer a suitable solution after the inspection of the invoice and product as soon as possible. Note that this can take a couple of days. Options include: delivery of the missing aspect, product repair or replacement. At a moment when replacement is not possible anymore, Forelle B.V. will provide a similar product. Price reduction and order termination is only possible when delivery of the missing aspect, product repair or replacement is not possible anymore due to discontinuation by the manufacturer. Products with a Blem or Seconds label are not covered by warranty and are heavily reduced in price.
If our technical staff concludes that the product does not meet the warranty criteria, the product will be returned.
On bats we can offer a limited warranty of (1) year. Terms apply. The following paragraph clarifies these terms:
Warranty is void if the bat is misused or altered in any way. Please take into account that many bats are manufactured with ultra-thin casings to maximize performance. This however makes it possible that small recesses (dents) and/or surface distortions (out-of-roundness) may occur. In these cases there is no product defect.
In the following cases bats are covered by a one time warranty solution:
In the following cases bats are not covered by warranty:
Shoes are warranted to be free of manufacturing and material defects for a period of three (3) months from the original date of purchase. Wear and tear is not covered by warranty. This includes teared noses from pitching. Surfaces punctured by spikes are not covered. Warranty is void when American Football and/or Base/Softball shoes are used for other sports like Netball/Korfball.
Helmet liners are not covered by warranty.
Gloves are laced to stop the glove itself from breaking. Therefore broken/worn laces are not covered by warranty.