Complaints

Inspection
Each buyer is responsible for inspecting the condition of the goods upon delivery. Complaints about the quality, amount or other defects will be taken seriously. Complaints have to be reported as soon as possible.

Procedure
If the product does not meet the agreement the buyer is obligated to inform Forelle in writing at sales@forelle.com within two (2) weeks of finding out. The following inquiry takes the circumstances of the case into account as well as the nature and manifestation of the defect. Only in case of timely submission of a well-grounded complaint, will we choose to recall the product, deliver subsequently or compensate in the form of a credit for future purchases.

Image deviation
Unless specifically indicated otherwise, delivered goods can differ from the product displayed on the website or from the provided samples or examples.