Factory Warranty

Warranty Policy

At Forelle, we stand behind the quality of our products. All items are covered by a 1 year warranty against manufacturing and material defects, unless otherwise indicated below in accordance with the manufacturer’s warranty policy.

To submit a warranty claim, please make sure you have your invoice as proof of purchase. The warranty does not apply if the product has been misused, neglected, or altered in any way.

To request a warranty evaluation, please send the following to [email protected]

 ·        A copy of your invoice

 ·        Clear photos showing the defect and its location

 ·        Clear written description of the damage/defect

Our technical staff will first review the images.

If further inspection is required, you will be contacted and asked to return the product for a physical assessment.

Important: Products must not be returned unless specifically requested by our technical department. Unauthorized returns may be refused.

Warranty Procedure

Once your claim has been received and reviewed, our technical staff will assess the information and provide a suitable solution as quickly as possible.

Please note that this process may take up to 10 business days, depending on the complexity of the case.

Possible solutions include:

 ·        Repairing the product

 ·        Replacing the product with a new or equivalent model

 ·        Delivering the missing part or component

If replacement is not possible because the product is no longer available, Forelle will offer a comparable alternative.

A price reduction or refund is only possible when repair, replacement, or an alternative solution cannot be provided. For example, if the manufacturer has discontinued the product.

Please note:

Products marked as “Blem” or “Seconds” are not covered by warranty, as they are sold at a heavily reduced price due to minor cosmetic or functional imperfections.

If, after inspection, our technical staff determines that the product does not meet the warranty criteria, the item will be returned to the customer.

Product Specific Warranty Terms