Terms & Conditions

PRICES

Subject to change without notice. Proforma invoices and quotes will be sent on request. Contact your Forelle sales person for your discount.

ORDERING

No minimum on all stock orders! Please prepare your orders carefully. As orders are received by mail, phone, fax or e-mail they are processed immediately. No add-on orders are allowed. Instead, please begin a new order.

LOST PACKAGES

If you did not receive your package within 14 days after payment contact our salesteam a.s.a.p. Claims made after 14 working days will not be handled by our freight forwarder and Forelle

BACK ORDERS

Ordered products which have not been shipped will not be kept in backorder. If you want unshipped items to be backordered or an offer for alternative products call +31475334560

SPECIAL ORDERS

When ordering merchandise not stocked by Forelle BV all accounts must remit a signed purchase order (supplied By Forelle BV) and a down payment of 50% of the full amount.

PAYMENT

- IN ADVANCE
- PAYPAL
- BANKWIRE
- MASTER / VISA

The Netherlands:

ING Bank
acc. nr.: 1171839
Iban: NL56INGB0001171839
BIC: INGBNL2A

Germany and all other countries:

Postbank Köln
BLZ: 370100500
acc. nr.: 219179508
Iban: DE09370100500219179508
BIC: PBNKDEFF

SHIPPING

NO FREE shipping on TBP and Playerkits

Netherlands, Belgium and Germany

All other EU Countries

For countries located outside Europe we have to calculate the transportcosts.

Transport costs for Forelle, Jugs and Gilman training equipment on request!

RETURNS

No merchandise may be returned without prior (written) authorization. All claims must be made within five (5) days. Authorized returns of saleable merchandise are subject to a 20% restocking charge. Forelle will give you instructions where to return your merchandise to. Unauthorized returns will be refused and returned at customer’s expense.

WARRANTY

Forelle is proud to offer you an industry-best one (1) year limited warranty on all products except:

• Shoes are warranted to be free of manufacturing and material defects for a period of three (3) months from the original date of purchase (warranty is void when American Football and/or Base/Softball shoes are used for other sports like “Korfball” etc.);
• Wooden and composite bats;
• Special offer products
• American Football helmet liners

All other products are warranted to be free of manufacturing and material defects for a period of one (1) year from the original date of purchase. To avoid fraudulent claims, save the proof of purchase - the proof of purchase must be presented to obtain warranty service. This warranty is void if the product is abused or altered in any way. Upon receipt of product and proof of purchase, our technical staff will examine the product. Forelle shall have the option to either repair or replace at its discretion products found to have manufacturing or material defects. Repaired or replacement products will be shipped a.s.a.p., pending stock availability. The substitution of a comparable model will be made should a discontinued product no longer be available. If our technical staff concludes that the product does not meet warranty criteria, then your product will be returned to you.

Also on bats we can offer you an industry-best one (1) year limited warranty. This limited warranty covers cracking, bending, or significant denting that may occur during normal field usage. This warranty is void if the bat is abused or altered in any way. Please note that many bats are manufactured with ultra-thin walls to maximize performance. It is possible that slight indentations (dings) and/or surface deformations (out-of-roundness) may occur. This does not constitute a defective product.
For defctive/non-defective aluminum bat criteria see www.forelle.com \ about Forelle \ Returns.

SHOWROOM

Of course you are welcome to pay a visit to our showrooms in Roermond or Alphen aan den Rijn. In Roermond Dutch and German customers can pay by using their bankcard (Pin/Maestro/EDC). In Alphen aan den Rijn only Dutch customers can use their bankcard.

IMAGES
Actual products might slightly differ from image as shown in the catalog and/or on the website.