B2C: Returns
To process the return you must fill in the Return Form that came with your order and include it in the return box. If this Return Form is missing, please click here to download a new one. The product must be returned within 30 days after the delivery of your purchase. All returns will be processed within 14 days after receiving the order.
Please Note: You are not obligated to use a certain carrier to return products. You can determine a carrier of your own choice.
We can only accept returns if we can re-sell the product as new, including the original packaging. Clothing and equipment must be unwashed, unworn and undamaged. Girdle-, sliding- and jock shorts, restrictors and mouth guards cannot be returned or exchanged for hygienic reasons. Custom made equipment is non-returnable and non-exchangeable due to limited resell ability.
The buyer is responsible for the costs of the return shipment. Products can be exchanged, or we will refund a credit for future purchases. We also provide the option to return the money to your account.
Products can also be returned in the Forelle showroom in Roermond. No Return Form is needed in this case, provided we can re-sell the products as new incluing the original packaging.
Products can be exchanged or we will refund a credit for future purchases. After returning the product(s), the original purchase amount of the product is refunded as a credit for future purchases.
Shipping Method
To make a return shipment as easy as possible for our customers, please find our suggested Carbon Neutral Commited return methods below.
| Country | Shipping Link |
|---|---|
| The Netherlands | UPS - Particuliere verzender |
| Germany | UPS - Privat versenden |
| France | UPS - Transporteur pour particuliers |
| All other | Please find your nearest UPS Pickup Parcelshop |
Shipping address
Please ship authorized returns to the following address:
Forelle B.V.
Marie Curieweg 2
6045 GH Roermond
The Netherlands
B2B
Customers that re-sell goods and services enjoy benefits like special pricing and tax deduction. B2B customers are expected to be able to do thorough research on their needs before making a purchase decision. Consumer law does not apply to B2B agreements. Therefore, B2B customers do not have a right of withdrawal. Custom made equipment is non-returnable and non-exchangeable due to limited resell ability.
