Returns
No merchandise may be returned without prior authorization. All claims must be made within five (5) days. Authorized returns of saleable merchandise are subject to a 20% restocking charge. Forelle will give you instructions where to return your merchandise to (download a "return authorization form"). Unauthorized returns will be refused and returned at customer’s expense.
Girdle-, sliding-, and jockshorts, as well as restrictors, can not be returned due to hygienic reasons.
DEFECTIVE / NON-DEFECTIVE ALUMINUM BAT CRITERIA
GENERALLY COVERED UNDER THE WARRANTY
Bent: A bow along the length of the bat originating in
the handle or the transition area of the bat.
Breakage: Broken in two pieces.
Cracked: A fracture in the bat metal. It may coincide with
a significant dent.
Dented: A visible depression conforming to the shape of
a ball. Exceptions may occur with denting found in the
transition area.
Knob: Loose or detached, but not deformed.
Rattles: If not repairable
NOT COVERED UNDER THE WARRANTY
Abused: Damage that does not take the shape of a ball (occured
while hitting something other than a baseball or softball). This
can be a narrow dent, or a dent about the size of a pebble.
Also included are punctures into the surface of the metal, and a
barrel that is severely twisted about it’s diameter.
Dead: A bat that is so called “dead”, “flat”, or “lost its pop”.
Grips: Damaged grips.
Non-conforming: A bat no longer complying to national,
state, or local association or league regulations is not an
acceptable reason for return.
Worn finish: Chipping, removal, or wear of finish.
Wrong size: A bat which after use appears to be too long,
too short, too heavy or too light is not acceptable.
